We help customers get real value out of IPRally.
We help customers get real value out of IPRally.
Our job is to make sure people understand the product, use it well, and get help when they need it, without noise or fluff.
🎯 What we’re here to do
We work closely with customers: onboarding new teams, offering guidance, answering questions, and spotting ways to improve how they use IPRally. Sometimes that means troubleshooting. Other times, it means showing them something they didn’t know was possible.
We also gather feedback and share it with the product team so the product keeps getting better. We care about long-term relationships, not short-term metrics. It’s work that combines curiosity, empathy, and impact, every day brings a new conversation and a new perspective.
We also gather feedback and share it with the product team so the product keeps getting better. We care about long-term relationships, not short-term metrics. It’s work that combines curiosity, empathy, and impact, every day brings a new conversation and a new perspective.
🧪 How we work
Each of us manages our own customer relationships. We work independently but stay in close contact to share ideas and lessons. No scripts, no rigid playbooks - just honest conversations and ongoing support.
It’s a mix of structure and flexibility, and we adapt to each customer’s way of working.
It’s a mix of structure and flexibility, and we adapt to each customer’s way of working.
⚙️ Our tools & tech
We use tools that help us stay close to our customers and make every interaction count. From tracking insights and streamlining renewals to capturing key meeting notes, everything we use is designed to make our work smoother and more personal.
We’re also exploring simple, AI-powered solutions that enhance efficiency and help us understand our customers even better.
We’re also exploring simple, AI-powered solutions that enhance efficiency and help us understand our customers even better.
💡 What guides us
📚 What new teammates usually ask
Do I need to be in the office?
No. We have offices in Helsinki, London, and LA but working remotely is totally fine.
Is this mostly about renewals?
Renewals are part of it, but we spend more time helping customers succeed with the product and solving real problems.
Who are the customers?
Everything from global patent law firms to R&D teams in large companies. A lot of variety.
What does success look like?
Each customer is different. For some, it’s high usage. For others, it’s about solving one key challenge. We define success with them.
What’s onboarding like?
You’ll get clear documentation, shadow a few calls, and ease into things. No pressure to know everything on day one.
Where is the team based?
We’re distributed across locations, working closely with customers wherever they are.
What’s the working style like?
Steady and thoughtful. We take time to understand, solve the right problems, and build real relationships that last.
